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Privacy Policy

We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.
Information Collection and Use 
www.velvetnfashion.com collects information from our users at several different points on our website.

Your all information is kept confidential.

 

  • We will never give out your email address or any other details: We do not include you in any mailing lists without your explicit consent. You will NEVER receive a spam mail because of us.
  • We will never sell your information to any third parties: You probably do not know but most companies track browsing history, leave unwanted cookies on your desktops and even sell your information and browsing behaviour to mailing lists or third parties.
  • We will never mail you unwanted information: When you order from us, you get control on what information we send to you. You can choose to keep a separate correspondence email id with us.

 

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience(your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature

Cookie

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

 

Catalog, Newsletters etc.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Securit

www.velvetnfashion.com takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access

 

How we use your information

  • Your shipping address: This is used to ship your order. You can change it for every order and we will NEVER send anything else to this address except your order itself.
  • Your phone number: This is used only for purposes of helping the courier delivery person track you. The concealed packing of the orders ensures that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on velvetnfashion.com. You may also receive an SMS with the details of how to confirm/reject order via miss call or other service.
  • Your credit card information: Your CC/bank account information is used only to process the transaction.
  • Your email address: We will NEVER send you e-mails if you request us not to. As a default, we assume your consent to send you e-mails for purposes of:
  1. E-mailing you copy of the order
  2. E-mailing you the shipping confirmation
  3. E-mailing you a short customer satisfaction survey
  4. E-mailing you 'Reminders' for products you opt to be reminded for


Gathering Informatio

  • Every website inevitably collects information. However, we have a comprehensive information gathering policy to maintain your privacy.
  • For Customers (people who have an account with us or order with us)

 

  1. We keep a record of your personal information but it is covered by our Privacy Policy and is held in strictest confidence.
  2. You have the right to know what information we have collected about you. You also have the right to change this information. If you would like to contact us about changing some aspect of the information we have for you, please write to us at info@velvetnfashion.com
  3. In order to make changes to your information you will be required to first prove your identity to us. This prevents other individuals from accessing your files.
  4. We will not reveal credit card numbers over the telephone. If there is an issue with your credit card we can handle it through your merchant bank (the process is easier than it sounds).
  5. Any customer feedback we receive is also held in strict confidence. If we do disclose your feedback about our business or products it will be in a completely anonymous manner.
  6. In summary, your purchase from Velvetnfashio.com is held in the strictest of confidence. And it is 100% private!!

 

  • You may receive transactional SMS, calls on registered mobile/landline number with us, related to your account/orders placed on our website.
  • All the calls/SMS will be related to transactions performed on our website.
  • You may receive alerts/notifications related to your order on our mobile apps


Changes to This Policy

 

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

For any further clarifications, you can contact us at velvetnfashion.com.